What are the available shipping methods? How are shipping costs calculated?

We offer international express (e.g., DHL, FedEx), sea freight, and air freight. Shipping costs depend on weight, volume, destination, and chosen method. The system shows estimated costs at checkout, with final costs based on actual weight at dispatch.

How long are the production timelines for standard and customized products?

Standard production takes 15-30 days after order confirmation, depending on product complexity and order volume. Rush orders can be arranged for an additional fee.

How can I track my order's logistics status?

After shipment, you'll receive a tracking number via email. Express orders (e.g., DHL, FedEx) can be tracked in real-time on the carrier's website.

What international payment methods are supported?

We support T/T (bank transfer), L/C, credit cards (Visa/Mastercard), PayPal, and local bank transfers in some regions. All payments are secured through encrypted systems.

Who pays import duties? What documents are needed for customs clearance?

Import duties are borne by the recipient, varying by destination country's customs policies. Commercial invoices are included with shipments. Our customer service assists with additional documents if required by local customs.

How is product quality ensured?

All products undergo strict quality checks before shipping. Photo/video inspection reports are available upon request. Defective items can be returned or exchanged within 30 days.

FAQs

What are the available shipping methods? How are shipping costs calculated?

We offer international express (e.g., DHL, FedEx), sea freight, and air freight. Shipping costs depend on weight, volume, destination, and chosen method. The system shows estimated costs at checkout, with final costs based on actual weight at dispatch.
How long are the production timelines for standard and customized products?

Standard production takes 15-30 days after order confirmation, depending on product complexity and order volume. Rush orders can be arranged for an additional fee.
How can I track my order's logistics status?

After shipment, you'll receive a tracking number via email. Express orders (e.g., DHL, FedEx) can be tracked in real-time on the carrier's website.
What international payment methods are supported?

We support T/T (bank transfer), L/C, credit cards (Visa/Mastercard), PayPal, and local bank transfers in some regions. All payments are secured through encrypted systems.
Who pays import duties? What documents are needed for customs clearance?

Import duties are borne by the recipient, varying by destination country's customs policies. Commercial invoices are included with shipments. Our customer service assists with additional documents if required by local customs.
How is product quality ensured?

All products undergo strict quality checks before shipping. Photo/video inspection reports are available upon request. Defective items can be returned or exchanged within 30 days.